I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. There are some recent complaints about perceived quality in some cases. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. As our move in date got closer I had to call the store for updates because I Haden's received any notification. Here is a link that might be useful: leathercraft recliners. Sorry to say, but I am stuck with looking at this everyday . On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. Crazy huh? Found a small flaw first time, but they took care of it easily and quickly. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. I appreciated his attitude and professionalism. Joe was very helpful and knowledgeable. They are nice, but I wouldn't want to spend the night in them. Best ever if you need to sleep sitting up. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. However, we aren't fans of leather seating, so ours is fabric. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. I have had many La-Z-Boy recliners over the past 30 years. You can be sure I'll never buy another product from them. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. He was also friendly, straightforward, and did not try to pressure us. Thank you Nicole for link with leather furniture rating . The salesman was awesome and she knew her product. Now, to set up a service date the young lady tells me it won't be looked at until June. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. It's attractive, comfortable, and a great value. We decided we wanted a matching side table to our coffee table. POOR POOR QUALITY! This is not your grandfathers La-Z-Boy design. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". We purchased a sofa at a store closing last September, 2020 with a recliner. I called again and when they came out they said they could fix it for 950.00 . Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. In addition, on Google they are only able to achieve a 3.6 star rating. Whats the point if its just going to go flat again? Paid more but has life time warranty on everything. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. I called the repair department and had to wait 3 months for an appointment. Purchasing a La-Z-Boy Recliner is a lot like buying a new car. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Why? No call back yet again. Forget bulky, hulky eyesores. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Calling Comfort Care, their support system, is a joke. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Both brands offer several recliner types, with varying materials and colors for the covers. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. I have called several times only to be on hold forever. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. They came and replaced them no problem. Geddy was very interested in working with us. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! The quality they used to make was something that as a consumer I would stand behind. We got our recliner today, Randy and Jeremy delivered it and set up the chair. Wow..Two Strikes. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. I paid in advance for the sofa. This is both fraud--it was a defective product--and poor customer service. Great experience at this store today. I was just going from store-to-store looking at sofa and chair options. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. Josh said he's seen better and he's seen worse (?!) By the way, they are an expensive piece of furniture and I expected better. It's a soft, wonderful stylish leather, that looks great in our Family Room. I'll never buy Lazy Boy furniture of any type again. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! Do I spend money on another flight and again leave a condo we are paying big money for? Do not order if you expect to get a timely order. I have purchased two more chairs and expect delivery soon. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Who knew La Z Boy was still in business? Practical due to the many available retailers. You should too! This allows you to get a great deal on furniture year-round. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. having to revisit all the LAZY boy purchases in the area. She was there to explain things that we had questions about. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. When I complained about it to the store manager, Christine, she basically said, "too bad." In-Home Design. Was told company will warranty item for life. Can't wait to be lounging in our new Lazy Boy. I ordered it and from the beginning I had issues. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. They placed the furniture where I directed and were very polite and friendly. Special ordered a leather recliner. We already knew what we were looking for and Kate helped us to select appropriate colors and options. The drapes are in! Needless to say I was a little more than disappointed by that response. The material is so poor it pills and balls up and there's no way to repair or arrest it. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. Asked for service. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. May all benefit! Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. Horrible. I hope she is being paid the kind of salary she deserves. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. So, the moral to the story? I've just purchased a La-Z-Boy couch/recliner and love it. We don't even sit there. Minh spent quite a while with us picking and choosing and designing. I waited over months to get our sectional and it was damaged. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Each chair has only 1 arm because they are meant to be hooked together. 75*36. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. The delivery people arrived on time and couldn't have been nicer. 3-position locking legrest for added safety and support. Thus, you can purchase at any lazy boy furniture near me. The Wingback Glider & Recliner is the perfect balance of comfort, functionality, and aesthetic appeal. I waited a week or so for someone to contact me, but no such luck. Have a Christmas celebration with no furniture Its horrible. We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient. The new chair is modern and comfortable of course. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. We've "never" owned a reclining sofa before. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. LUDICROUS! After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. We still prefer Lazyboy. All the connections are tight, and the other side works fine. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. Checked with furniture store who said we had to pay to get it restuffed. They refuse to take back. The customer service of this place is terrible. 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