Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. You can email the site owner to let them know you were blocked. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Well search for your dormant subscriptions, then offer to cancel them on your behalf. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. steps outlined below to contact Suddenlink. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. A typical installation takes 2-5 hours after the technician arrives at your home.. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. Inform them that you want to cancel your service and close your account. to cancel your appointment set for: Do you really want A cable and internet service provider in Arkansas seems to be failing its customers. They can as well help you terminate it from their end. This review was chosen algorithmically as the most valued customer feedback. You will see a window with a calendar of dates. Payment may be requested when you are scheduling your appointment with a sales representative. Need help? Thank you for the opportunity to help with something so precious. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Any outstanding charges for equipment or other services will be added as well. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. How to Cancel Suddenlink Services on Your Own? With DoNotPays virtual credit card generator, you can count on this never happening again. You will receive a confirmation message. ** Your original arrival window was from All trademarks and service marks are the property of their respective owners. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. And you cant do it online. Performance & security by Cloudflare. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. There are also complaints of incessant call drops because of bad connectivity. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. By signing up, you agree to our Terms of Use and Privacy Policy. Note: Remember not to use a FedEx drop box. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Take your complaint beyond customer service and get a real resolution. Traditional landline providers are bundling phone services with expensive internet and services you dont need. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. State your reason for termination of service. Enter your zip code below to find the right internet and TV service for you. Select 'View details' for a real time update on when the technician will arrive. Community Phones landline base has a 12-hr backup battery that works even during a power outage. Before contacting them, items GetHuman-geri_vin may need: The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. - At 8pm there is still no tech and no phone call. Do you really want I called again and requested another appointment which was made for Aug 4th from 8am-12pm. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Sit back and relax while we do the work. Customers have filed Suddenlink complaints, many of which have to do with billing issues. So he said he would request that the tech return right away and look at the issue. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. This will continue until you cancel your account. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can also call customer service on the phone . Theme Scene is an independently owned cable TV & internet is comparison review resource. Secondly, ensure you collect a receipt. I was having problems with the company for months. She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. Need to schedule a service appointment? Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Head over to our Optimum customer service guide to learn more. On June 10, 2022, Suddenlink. We are launching here soon. Click on the 'Account Information' button. Call Suddenlink at 1-866-659-2861 and ask about your options. Suddenlink, which is transitioning . Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Curious what other providers are in your area? A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. {{appointmentCancelSelected.labelDuration}}. 3. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? 2023 FairShake. Contact Suddenlinks customer service at +1-888-822-5151. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. It is owned by Altice USA, one of the largest American cable operators. Digital voice service for Residential and Business. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Will Suddenlink Let Me Pause My Subscription? Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Yes. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. constantly changing schedule cannot plan anything outside of work. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. Get a confirmation email once things have been canceled. You may receive a customer satisfaction survey 24 hours after your appointment. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Need help? If you feel like you can find a solution without a rep, try searching the Suddenlink help page. Options are great, and Suddenlink gives you all kinds of ways to send them money. An adult(18+) must be present for the full duration of the appointment. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. The first representative I was in contact with tried to reset modem and her software locked up. This will serve as proof in case the equipment is misplaced. Companies respond better when others are watching. Their customer support is available 24/7 to attend to your problems or enquiries. She then asked to make sure that we needed a phone line serviced. 2022 Community Phone. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Suddenlink spokesperson. It's not right what Big Business can get away with if we let them. Place it inside the box and seal it. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. She said they would take that into consideration and changed the topic. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Contact an Optimum Expert 24/7 with Chat or Customer Support. Can You Get a Prorated Refund When You Cancel Suddenlink? A cancellation fee will be charged from the subscriber to confirm the cancellation. Invalid password, please complete all fields. Cookie Notice You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Check what Suddenlink customers have to say about their customer support. You can manage your appointment or contact us for assistance anytime. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. (h) Deactivation. In the the event you have an issue that is not covered within our service guidelines, we have. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Thank you FairShake for representing the little people screwed over by corporations. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. This service cannot be rescheduled online. This cost is based on what equipment you have used. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. 2. Unfortunately, Suddenlink does not have 24-hour support. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. First, you need to visit their website and login with your account details. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. {{hr}}:{{min}}{{daySlot}}, Your Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). 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