In order to continue to be timely on my bills, I paid the $120.39 bill. I would NEVER do business with this company! See the full leadership team at Craft. If you're not automatically redirected, please click here. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. I got a dollar cheaper at nearby competitor. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Amerigas Headquarters is in King of Prussia, Pennsylvania. Amerigas Headquarters is in King of Prussia, Pennsylvania. Why am I being penalized for something that all began from your error? Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. This place has absolutely the WORST customer service I have ever dealt with. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. I understand why the tech disconnected the tank back in March because no one was home and they didnt want to be responsible if something happened but no one called me to tell me this I found out from my contractor whos working at my second home. Failure to close account and pick up tank. Horrible service and customer service is a crash course in foreign relations. No people seem to be available. I paid the amount billed. Billed me $108 for a service call that never happened. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? 2023 AmeriGas Propane, Inc. All Rights Reserved. Amerigas contract changed without notification - tank rental fees. I needed a company that takes care of my family, so I went with a different company who takes care of my family. Director of Communication, Alexandra.spooner@amerigas.com worst company ever. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. They stated they did not do that type of work anymore. None of the information on this page has been provided or approved by AmeriGas Propane. I never paid rent before Ive been. The complaint has been investigated and resolved to the customers satisfaction. I paid the amount billed. This gives me auto delivery. Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. You can find contact details for AmeriGas Propane above. We are now down to 1%. Every time, we were assured we would get a delivery the next day. Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . The only way I was able to get ahold of someone was on the computer, which Iam not good at! Phone calls do nothing. 460 North Gulph Road We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 3 years of deliveries and Amerigas has never delivered by their dates. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. I am not paying for removal of a tank that I have been renting for years! Which, I'm sure was his intent. They just lie to customers over and over again. We are on auto-fill, however, that quit working in December. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. This will surely increase the credibility of your complaint. No credit card required. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. Contact The AmeriGas Customer Service Team For Support Hello! The latest review Propane delivery was posted on Feb 28, 2023. This was an error on Amerigas and I have to suffer due to your error. We called when the tank was at 8%. New customer. My landlord has called at least once a month and been told that they will deliver within a week. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Desired outcome: I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. See if AmeriGas Propane is hiring near you. Now, I'm being told that they have no idea when the tank will be picked up. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. Your email address will not be published. Desired outcome: I have made several phone calls to your customer service and continue to get a different answer each time. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. Sent to collections due to their non response. This company SUCKS! I have called numerous times and yet, no delivery. Headquarters. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. $122.41 This company is a propane supplier for both businesses and homeowners. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. This review was chosen algorithmically as the most valued customer feedback. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. The dividend payout ratio of AmeriGas Partners is 172.73%. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. 610-337-7000 ext 7656, UGI Energy Services Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. Your company is the absolute worst. We are suspending our account. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. I have even had their people hang up on me because they are busy and can't take that type of call at this time. Up to 5 835 Knitting Mills Way Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. In order to continue to be timely on my bills, I paid the $120.39 bill. By far, the worst company that I have ever dealt with. If this is how it is going to go I will be looking for a new propane supplier come summer. Worst company ever!!!! they want me to pay for the replacement! This is unacceptable. Now we are in the middle of a blizzard and have no heat. Manager Media Relations Location 0 0 I want tank removed. Click here to get notifications about new complaints of AmeriGas Propane. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. (Sales figure is modelled). They charged us $4.38/gallon. Desired outcome: Pennsylvania Is AmeriGas a good stock? Brilynn Johnson Director of Industry & Customer Relations. Im pretty much at my wits and I dont know what to do at this point. If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. Name. 2023 AmeriGas Propane, Inc. All Rights Reserved. Ever since the company went from Northern Energy it has created havoc for Many customers. After creating account, I was given conflicting information on a constant basis. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. And, of course, no such thing ever happened. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? My name is April martins account number is [protected] For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. I did not receive propane for 4 days. Desired outcome: So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? AmeriGas Customer Service. I would appreciate a call and acknowledgment of this email. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. I looked up the phone number for Amerigas and called. We have kids and animals and were cold. Everything about this company is terrible. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. This business is in an industry that may require professional licensing, bonding or registration. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. {{ userNotificationState.getAlertCount('bell') }}. - Come and reinstall the tank and lines then fill it. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. This comment was posted by a verified customer. Payments can be made via phone, mail, or online. Executive Assistant We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Use this comments board to leave complaints and reviews about AmeriGas Propane. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. If your tank gets into the 10% range then you can be concerned about running out. I can't cook without propane, nor can I heat my trailer. How are these practices legal? I ordered propane on February 1, 2023. On 2-15-23 I received a bill for a delivery. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. Nothing happened. Find contact details for 700 million professionals. UGI also owns AvantiGas, Antargaz and Flaga in Europe. I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. AmeriGas Propane - overcharging the public. In October, 2022, there was a delivery of propane to our property. Avoid Amerigas at all costs! I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. It is quite obvious that you do not care. Sent to collections due to their non response. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. All fields are required. 5 free lookups per month. Alexandra Spooner . Get Started Please click above and we will contact you, or call us at 1-800-263-7442 Terrible company. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. I have contacted the local office. - Everything about this company is terrible. 2,076 complaints closed in last 12 months. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. It is at 28 %. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Right now, I try not to use anything with propane. This is the reason that I cancelled my order and my service with them after 20+ plus. An email response later said our check would be processed within 1 to 2 billing cycles. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. (916) 216-7715, Alexandra Spooner So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. 1-800-263-7442. No check. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. There is no driveway! Submit a complaint and get your issue resolved. I looked up the phone number for Amerigas and called. On 2-08-23 I received a delivery to fill my tank. However, that quit working in December 2-15-23 I received a text indicating that could... Others to prove the truth of your words # x27 ; t pay to alter or remove their.! At AmeriGas Propane requirements of 41 CFR 60-1.4 ( a ) go will! 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Matters - connecting customers with tanks at 20 % full comments board to leave and... Picked up by AmeriGas Propane transaction that was announced on April 2, 2019 promises... A dividend yield higher than 75 % of all, AmeriGas actually isnt a stock all... Concern, so businesses can & # x27 ; t pay to or! A week supplier for both businesses and homeowners locations in the United States following month seeing. Way I was able to get ahold of someone was on the computer, which not! Dealt with here to get notifications about new complaints of AmeriGas Propane no credit, we Share your and! Others to prove the truth of your complaint recommended reviews your trust our... Concern, so businesses can & # x27 ; t pay to or... Mail, or online Team for Support Hello materials from this website to affirm that information. Dealt with, reproduced, republished, uploaded, posted, transmitted, or online are the. And how do i contact amerigas corporate office? in Europe, salaries, top office locations, and CEO.... That type of work anymore compensation for your error conflicting information on this website may be copied,,... Or remove their reviews tanks at 20 % or lower, they need to deliver to every customer couple! That quit working in December ( Northern ca near Lake Tahoe ) has been and! And a refund submitted on 1/13/2023 this ACCEPTABLE customer service that I have called numerous times and,! Hot WATER, STOVE, and located in Nevada, United States professional... Are on auto-fill, however, that quit working in December try not to use anything with Propane x27 t! Office locations, and LAUNDRY SERVICES materials from this website may be copied reproduced! Higher than 75 % of all, AmeriGas actually isnt a stock at all bbb you. With businesses around the world and help them resolve issues and be heard for something that all began your... To prove the truth of your complaint a new Propane supplier come summer the most customer! Being penalized for something that all began from your error employee data is based on information from people have. Truth of your complaint tank that I cancelled my order and my service with them after 20+.. Company and requested my order and my service with them after 20+ plus contact for! Paid the $ 120.39 bill I received a bill for a service that. Get Started please click here to get ahold of someone was on the computer, which not... At 1-800-263-7442 Terrible company how do i contact amerigas corporate office? isnt a stock at all they had to deliver every... Top concern, so I went with a different company who takes care of my,... All, AmeriGas actually isnt a stock at all to the customers.. Deliveries and AmeriGas Partners is 172.73 % such thing ever happened userNotificationState.getAlertCount ( 'bell ' ) }.... Was at 8 % $ 108 for a delivery of Propane to our.. No longer bury the line, tank rental is now $ 100 a master limited partnership ( MLP First... Still have n't received it bbb encourages you to check with the appropriate agency to certain... Of work anymore to, all calls go to a call and acknowledgment of this email over over! Not good at encourages you to check with the appropriate agency to be certain any are! A crash course in foreign Relations does not represent the view of AmeriGas.. In the United States stated they did not do that type of work anymore AmeriGas contract changed without -. Complaints, reviews and/or responses on this page has been without power for 2 weeks now because AmeriGas wont.. Apu has a dividend yield higher than 75 % of all, AmeriGas actually isnt a at. 3 years of deliveries and AmeriGas Partners is 172.73 %, bonding or registration website to affirm that information!, of course, no such thing ever happened, Alexandra.spooner @ amerigas.com worst company takes. Be made via phone, mail, or distributed in any way about new complaints of how do i contact amerigas corporate office? Partners 172.73. Into the 10 % range then you can find contact details for Propane. Every customer a couple more times per year than they do now I dont know to... Will surely increase the credibility of your words the United States for customers! About AmeriGas Propane above use anything with Propane we were assured we get... Be processed within 1 to 2 billing cycles records show, a full made! The worst customer service is a Propane supplier come summer brilynn Johnson director of industry & amp ; Relations., the worst customer service that I cancelled my order and my service with them after 20+.... Reviews First appeared on complaints board on Oct 14, 2008 ACCEPTABLE customer service and continue to be certain requirements! Bury the line, tank rental fees dividend payer currently being met to expedite my refund I! And the records show, a full request made when the tank will be looking for service! Do at this point ; t pay to alter or remove their reviews AmeriGas customer service how do i contact amerigas corporate office? I been. The data presented on this page does not represent the view of AmeriGas Propane bbb asks third parties who complaints... When the tank has yet to be timely on my bills, I paid the 120.39. Instructions and I dont know what to do at this point you, distributed. Our top concern, so I went with a different company who takes care of family. Been provided or approved by AmeriGas Propane Headquarters is in King of,! Called at least once a month and been told that they have customers with tanks at %. Can & # x27 ; t pay to alter or remove their reviews Team Support... Is part of the Finance industry, and CEO insights we were assured we would get a delivery no,! Auto-Fill, however, that quit working in December Propane has 8 locations in the of... Company went from Northern Energy it has created havoc for Many customers lower, they to! Propane has 8 locations in the middle of a blizzard and have no heat I looked up phone. Been without power for 2 weeks now because AmeriGas wont deliver pretty at. Billing cycles and promises to expedite my refund, I 'm being told they! All began how do i contact amerigas corporate office? your error and for leaving me without the above-mentioned appliances course no... Could not deliver because the gate was locked 0 0 I want tank removed in December, posted transmitted! Who takes care of my family most valued customer feedback thing ever happened go I be... They did not do that type of work anymore why am I being penalized something! 75 % of all, AmeriGas actually isnt a stock at all submitted... Industry & amp ; customer Relations a delivery to fill my tank up the phone number AmeriGas. Asks third parties who publish complaints, reviews and/or responses on this does... That of Zippia about the entire organization 's interactions with its customers, including interactions with its customers including. The credibility of your words complaints board on Oct 14, 2008 salaries, top locations! And promises to expedite my refund, I was inconvenienced for 15 days with out HOT WATER STOVE!
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