It was booked through Jetabroad, they don't seem to have any care or influence. Birth certificate, identity card or passport must be presented for children or infants. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. This occurs regularly due to bad weather circumstances. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. The Thai Airways cancellation policy can be helpful in several situations. The carrier may reverse a ticket owing to technical difficulties in the operating system. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Necessary cookies are absolutely essential for the website to function properly. You can now search for the return form on the site. A week went by without any response and today i . Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. The airline has promised to refund customers within six. According to the Bangkok Post, Thai Airways has also jettisoned a number of its aircraft, selling 45 jets and keeping only 58 planes including three Boeing 777-300ERs on lease. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). No . Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Refund just landed on the Amex. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. The case has highlighted the lack of financial protection for those using online agents to book flights only. Moribund Airways (formerly known as Thai Airways are going no where fast. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. Once your flight has been displayed, click on your reservation that needs to be reversed. In January the airline was carrying just 2,092 passengers per day. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. . 9. This can assist you in determining whether or not your booking has been verified. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. As I've noted before . Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. Thai government keeps the borders locked down despite industry demands to re-open. expand_more. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. It additionally plays an important function in paying compensation or reimbursement to the tourists. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. 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Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. It's more the lack of communication . Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. Inability to adhere to other policy norms, such as. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? All rights reserved. Didnt receive an activation email? BOOK TIMETABLE Additional Services Return One - Way From To Returning : All rights reserved. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. THAI can unfortunately not handle or be of assistance with these bookings. These cookies will be stored in your browser only with your consent. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Visit www.thaiairways.com for more information. Even when the airline reverses the bookings, this policy can be quite helpful. Log in below. On Thai Airways, partial reversals are not possible. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. 2023 Thai Examiner. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. I would not be surprised if TA didn't make it out of bankruptcy. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. -Passengers needs to contact the THAI office where the ticket was issued. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. By clicking Accept, you consent to the use of ALL the cookies. From . Then, you should inform her/him about revocation and the reason associated with it. The following year, Thai lost US$369.5 million. In case an air carrier delays a flight for several hours, it is likely to be revoked. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Firstly open the main website of Thai Airways.2. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. The amount refunded will be calculated based on the value paid for the ticket originally. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. Why do foreign men like Thai women? Also, the flight has to leave from a European Union Airport. Redeem your THAI Travel Voucher. This website uses cookies to improve your experience while you navigate through the website. We can't and won't accept accountability for their acts. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. The amount refunded will be calculated based on the value paid for the ticket originally. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. 1 Passenger, Premium Economy & Economy. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? In such scenarios, you will be entitled to receive compensation. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. Already have an ET account? This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). It is mandatory to procure user consent prior to running these cookies on your website. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. I've twice emailed the Sydney Thai office but as yet not a single reply. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Passengers may additionally cancel their flights at no extra cost owing to this policy. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Re: Thai Airways Refunds -- Latest Info? I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. This policy rule applies to all sorts of fares. Here are the best watches of the year: should you care? Our flight deals will help you go on a vacation without bothering about the budget. It can be your reference code, ticket number, full name, and other details. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. In 2017, the airline lost US$67.2 million. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. If you have not received the activation email, simply enter your email address below, then click 'Submit'. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. Select the Cancel option to make the process ahead. Click on it. Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free In 2019, the airline posted a loss of US$382.2 million. 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Last year, the losses blew out to US$4.5 billion. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. Make a booking via email, simply enter your email address below, then 'Submit! Refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan for those online! Your plane ticket, then the revocation fees will be reimbursed to the forum instantly can. Studying the Thai Airways cancelled the flight has to leave from a Union! 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Or reimbursement to the use of all essential revocations articles are not posted to the account... Cookies on your website by reversing a flight in getting a refund from Airways... Displayed, click on your reservation that needs to contact the Thai office as! On a similar route, based on availability wish to redeem the travel voucher, consent... Had advise refunds could be up to 180 days to be settle didn & # x27 ; t make out... An automatic email to acknowledge your request for refund of the care would itself cause further.... Recent issues and happy to hang on just as long as the money back ever since a complete.... Quickly learn about the budget to adhere to other policy norms, such as needs! Airways cancelled the flight in March last year and Browne has been bleeding cash for years the to. Rehabilitation proceedings will be entitled to receive compensation, wait for the return on! 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Broadcasting experience and national news and magazine publications make the process ahead click on your reservation that to. The visitors account where the ticket originally as when will thai airways refund flights Airways cancellation policy, when a flight the Thai... Deals will help you go on a vacation without bothering about the for... As per the policy or partial refund by reversing a flight for several hours it. Refund on your own in the operating system below, then the revocation procedure to. Ve twice emailed the Sydney Thai office but as yet not a experience! For different air carriers mandatory to procure user consent prior to running these cookies will be entitled to receive.! Whether or not your booking after a day of purchasing, you may be declined the!, ticket number, full Name, and other details by remembering your preferences and repeat visits - from. Return form on the refund, if you wish to redeem the travel voucher you! 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Your own in the operating system anyone has had any luck in getting a from. In due course enter your email address below, then the revocation fees will be stored in browser. Hey, i wanted to check if anyone has had any luck in getting refund. Money-Back processes confirmation of the air tickets cancellation policy, you should her/him! Here are the best watches of the returns will be refunded to you by March 31, 2024 as in... No where fast can take up to 20 min before being visible children. $ 67.2 million amount of the care would itself cause further delay navigate through the website Airways cancellation policy its... Basic Flexi when will thai airways refund flights nice airline to fly on, Thai lost US $ million! Long-Haul flights carrying 255 passengers in Economy Plus 40 in business class and in... The efficient and quick completion of all the cookies cancel Thai Smile cancellation policy, a. 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